MYSTERY GUEST
Do you want to know what’s really happening in your business? Is your service living up to your Brand Messaging?
I’ll do a full report on the entire Sales process within your organisation from booking / reservations, the interaction with your team, upselling/ cross selling /, follow-up etc…
You can take this report and develop your customer service and sales training around it and implement any necessary improvements across your business.
CUSTOMER SERVICE JOURNEY PLAN
Map out how you would like your customers to interact with your business. Let’s look at every touch point across your business (both on and off line) and look at delivering best in class customer service.